Retrieving a lost password is an incredibly quick and easy process. However, you can only retrieve it if you know the username or email address associated with your website user account.

If you don’t know what that is then you will need to get in contact with our support team so that we can help you out:

If you have subscribed to one of our website care plans password recovery support may be included. If you haven’t signed up yet our support is charged at our standard hourly rate.

1. Navigate to your website login page

In your browser window type in your website address followed by ‘/wp-admin’. So the result will look like this: ‘’ or this ‘’.

2. Follow the recovery link

On the login page, beneath the box that is requesting your username and password, you will notice a ‘Lost your password?’ link. Click on the link to start the process.

3. Request your new password

Enter your username or email address on the next page. Then click the ‘Get New Password’ button.

4. Check your email inbox

The system will then generate a password recovery email for you. Check your email inbox (be sure to check your spam/junk folder) and locate the email from ‘WordPress’. Follow the instructions and click on the link to reset your password.

5. Login to your website

Make a note of your new password and then log in to your website if the system hasn’t done so for you already.